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People you know PHONE SCRIPT:
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“Hi (CUSTOMER NAME), this is ______ How are you?”
(Visit / catch up for a bit)
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“Well, the reason I’m calling is I just started a great, new job.”
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“And as part of my training, I get paid to do some initial training appointments.”
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“I was hoping I could book an appointment with you, since I’m not ready to see people I don’t know yet.”
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“I want to do (GOAL #) appointments by (Deadline Day - 3 days out) to hit my goal.”
Virtual: “So I wanted to know if I could call you on (DAY) at (TIME) or would (TIME) be better for you?” (get email address)
In-home: “So I wanted to know if I could swing by on (DAY) at (TIME) or would (TIME) be better for you?” (get address)
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“Great! Thanks a ton! This really means a lot to me!”
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“Can you jot down in your planner that our appointment time is (DAY @ TIME)?” (Make sure they write it down)
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“And can you jot down my rep number, just in case my manager calls to check up on me? It’s 33115224.
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“Can you read it back to me?”
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(Smile) “Thanks so much for helping me with this! I’m really looking forward to catching up. I know you’re super busy, so this means a ton to me! Thank you so much!”
Virtual: I’ll call you at exactly (time), so, don’t forget about me!!!!! :)
In-home: I’ll be there right at (time), so, don’t forget about me!!!!! :)
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Go to: www.Get-Queue.com
Download Queue app for phone calls
*Book your FIRST appt with BEST client
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(Confidence not Practice)
*Don't book single guys
*Call top 10 clients first
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POSSIBLE CUSTOMER QUESTIONS
What Is CUTCO?
Cutco is a line of high-quality kitchen cutlery and a few outdoor items. I’m sure you already have tons of knives, but I get paid just to show it to you! So, would ____ or _____ be better for you?
(If you’re nervous, smile and say: It’s really awesome knives! So what time is better for you?)
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I Already Own CUTCO:
That’s great! How do you like it? (pause). Awesome, well like I said, I am doing it for the training and I’d love to get your opinion and maybe some pointers. Plus, I get paid anyway. So, would ____ or _____ be better for you?
(If you’re nervous, smile and say: Great! Cutco rocks! So what time is better for you?)
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That Time Doesn’t Work or I’m Really Busy
No problem, I’m really busy too, but I really need to do ____ appointments by _______, and I can make sure to keep it short. Is that a bad day or just a bad time? So, how about __________ at _____ or would __________ at _____ be better?
(If you’re nervous, smile and say: No problem! Which day is the least busy?)
How Long Does It Take?
Not too long at all, my part is about _______ minutes. After that, it’s up to you. So, which time would be best for you, __________ at ______ or __________ at _______?
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ACQUAINTANCE PHONE APPROACH
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• Hi is this _________ (first name)? Hey ______(first name), this is _________. I don’t know if my name rings a bell, but I am (Neighbor, Friends with, Son/Daughter of, a Member of, etc). How are you?
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• Great! I was hoping you could help me out with something Im working on for school. Do you have a few minutes?
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• Ok, well, I’m a __(Grade) _ at ___(School)_____, and this summer I’m actually working with a company, trying REALLY hard to earn a scholarship for college. My assignment is REALLY simple: Basically,
• I get paid to show a product to people who I’ve been personally recommended to, but the COOL thing about it is that since I get paid just to show it so you don’t have to buy anything, I just need to get your opinion on it really quickly; It’s a lot of fun, it’s quick and easy, and it can actually help me win a scholarship from the company. By the way, I can do the presentation right over the phone, you just need to be in front of a computer or tablet and have internet access.
• I need to do ______ appointments by _________ (next 3 days) to hit my goal. So I was hoping I could schedule a call with you at _________(day) at (time)________ or would (time)_______, be better for you? (Set a time)
• Awesome! Thank you SO MUCH. You have no idea how much this means to me :)
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• Can I grab your email address real quick so I can send you a confirmation?
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• Thank you :-)
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• I have us down for _(day)_ at (time) correct? Great! I’m looking forward to our call you at ___(repeat time)__.
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• Thank you again!
Click the picture for a video on how to make calls with your schedule
REFERRAL PHONE APPROACH
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Hi is this _____ (first name)? Hey _______, this is _________. I’m not sure you know me personally, but I was talking to ________ (friend, relative) the other day and she brought your name up. Did she tell you I would be calling?
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If no: Oh no, I’m sorry I must have beat her to it! Do you have a quick second?
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Well, ________ and I were talking and your name came up because she said you’d be nice enough to help me out. I’m a student at _________ , studying _______. Right now I’m working with a company to gain some business and communication skills and build my resume. I also have a shot at winning a scholarship for school!
My assignment is to show a product called Cutco to people I have been personally recommended to and get your opinion on it and also on me. Have you heard of Cutco before? (Respond with; No problem or Great!)
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I do the presentation right over the phone, you just need to be in-front of a laptop or computer at home.
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You definitely don’t have to get anything because I get paid just to show it. In order to stay on track for my goal (scholarship) I need to do ___ appointments before ____________. So I was hoping I could show you on _________ (day) at (time) _____ or would (time) _____ be better for you?
Set a time --> Thank them --> Get their email address --> Thank them Again __________ (name), could you grab a pen and paper? (Ask them to write down)
Again, my name is ________ (spell it)
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Our appointment is on __________ at ____ (time) correct?
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And if you could please draw a huge smiley face so you recognize me when I hop on zoom!! :)
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Just so you know, I have appointments back-to-back and I’m working really hard to hit my goal (win a scholarship), so are you sure that time works?
Thank you so much, this helps a ton! I’m really looking forward to our appointment on _______ at ____.